Hoople CM-BK963GY Gray Transitional Twin/Full Bunk Bed

At SofaFair.com, we operate from multiple distribution centers strategically positioned throughout the United States to ensure efficient delivery of your items. Please review our shipping policy for important information regarding order processing, delivery times, and procedures.

Order Processing and Delivery Timeframe

Orders typically require 2-5 business days for processing, with in-stock items usually shipping within 4 to 6 business days. Delivery times vary based on location:

• West Coast: 5-10 business days
• East Coast: up to 25 business days
• Rest of the States: up to 20 business days

Please note that delivery times may vary based on the manufacturer and transportation method. While we strive to expedite deliveries, SofaFair.com cannot guarantee specific delivery dates. In the event of unexpected delays, we appreciate your patience.

Shipping Methods and Services

Whenever feasible, we utilize USPS, UPS, or FedEx for shipping. For larger or heavier items, we arrange shipping via LTL (less than truckload) freight carriers. Unless otherwise specified, shipping is curbside delivery. Residential deliveries include lift-gate service, enabling items to be lowered to ground level. Please note that delivery personnel are not authorized to enter your home or office.

Additional Delivery Charges

Any additional charges resulting from unanticipated delivery conditions (e.g., stairs, narrow doorways) will be billed to the purchaser. To ensure accurate billing, please inform us of any unique delivery circumstances in advance.

Delivery Appointment and Signature

Upon arrival at the delivery terminal, the freight carrier will schedule a delivery appointment. A signature is required at the time of delivery. Please ensure someone is available to receive the delivery during the scheduled time frame to avoid potential fees for missed deliveries.

Inspection and Notation of Damage

Before signing for delivery, carefully inspect all delivered boxes and note any discrepancies or damage on the bill of lading (delivery receipt). Failure to report damages at the time of delivery may result in the purchaser assuming responsibility for any subsequent damage claims.

Damage Claims and Restoration

SofaFair.com assumes responsibility for restoration or replacement costs associated with damages noted on the bill of lading. Digital photographs of any damage or defects are required to facilitate the claims process. Minor damages will be repaired to first-quality standards by a professional technician, while severely damaged items will be replaced.

Defective Items

In the event of factory defects, SofaFair.com will cover restoration or replacement costs at no expense to the purchaser. Please notify us promptly if you encounter any issues with your shipment.

We appreciate your understanding and cooperation in adhering to our shipping policies. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.

At SofaFair.com, we strive to ensure your satisfaction with every purchase. Below is our return policy outlining the procedures and conditions for returning items.

Return Period

We offer a 14-day return policy from the date of delivery. If for any reason you are dissatisfied with your purchase, you may return it within this period for a refund, provided it meets the criteria outlined below.

Requirements for a Refund

To qualify for a refund, the following conditions must be met:

1. Items must be in new and unused condition.
2. Items must be returned with all original packaging and accessories.
3. Items must not be assembled or modified in any way.
4. Items must be shipped back to us fully insured using a trackable shipping method at your expense.

Fees and Deductions

All returns and exchanges are subject to a 15% restocking fee, plus applicable return shipping fees. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The following scenarios may result in an additional deductions from your refund:

1. For partial returns of orders with package discounts, the discount will be void, and the refund will be adjusted accordingly.

2. Missing parts or accessories from the original packaging may result in a fee deducted from your refund.

Items Not Eligible for Return

The following items cannot be returned:

• Items marked as "Final Sale" or "Special Order".
• Assembled items (unless written exception is provided by SofaFair.com).
• Gift cards.

Initiating a Return

You can initiate a return or exchange by sending an email to info@sofafair.com with the order details / reason of the return / supportive documents (images or video) for any damage of the product.

Tips to Avoid Returns

Before placing your order, ensure the item fits through your door and in your intended space. Minor damages due to shipping can often be repaired without returning the item.

Product Image and Specification Disclaimer

While we strive for accuracy in product images and specifications, manufacturers may change specifications without notice. Colors may also vary due to factors such as lighting and monitor settings. If you have any questions or concerns about a product, please contact us before placing your order.

Cancellation Policy

Orders can be canceled within 24 hours of placement without incurring fees. After this period, cancellations may be subject to a 15% restocking fee and return shipping fees.

Delivery Policy

Please ensure an adult is present to accept and sign for delivery. All items must be inspected for damage upon delivery, and any issues must be noted at that time. Missed delivery appointments may incur additional fees.

If you have any further questions or need assistance, feel free to contact our customer service team. We're here to help every step of the way.