At SofaFair.com, we operate from multiple distribution centers strategically positioned throughout the United States to ensure efficient delivery of your items. Please review our shipping policy for important information regarding order processing, delivery times, and procedures.
Order Processing and Delivery Timeframe
Orders typically require 2-5 business days for processing, with in-stock items usually shipping within 4 to 6 business days. Delivery times vary based on location:
- West Coast: 5-10 business days
- East Coast: up to 25 business days
- Rest of the States: up to 20 business days
Please note that delivery times may vary based on the manufacturer and transportation method. While we strive to expedite deliveries, SofaFair.com cannot guarantee specific delivery dates. In the event of unexpected delays, we appreciate your patience.
Shipping Methods and Services
Whenever feasible, we utilize USPS, UPS, or FedEx for shipping. For larger or heavier items, we arrange shipping via LTL (less than truckload) freight carriers. Unless otherwise specified, shipping is curbside delivery. Residential deliveries include lift-gate service, enabling items to be lowered to ground level. Please note that delivery personnel are not authorized to enter your home or office.
Additional Delivery Charges
Any additional charges resulting from unanticipated delivery conditions (e.g., stairs, narrow doorways) will be billed to the purchaser. To ensure accurate billing, please inform us of any unique delivery circumstances in advance.
Delivery Appointment and Signature
Upon arrival at the delivery terminal, the freight carrier will schedule a delivery appointment. A signature is required at the time of delivery. Please ensure someone is available to receive the delivery during the scheduled time frame to avoid potential fees for missed deliveries.
Inspection and Notation of Damage
Before signing for delivery, carefully inspect all delivered boxes and note any discrepancies or damage on the bill of lading (delivery receipt). Failure to report damages at the time of delivery may result in the purchaser assuming responsibility for any subsequent damage claims.
Damage Claims and Restoration
SofaFair.com assumes responsibility for restoration or replacement costs associated with damages noted on the bill of lading. Digital photographs of any damage or defects are required to facilitate the claims process. Minor damages will be repaired to first-quality standards by a professional technician, while severely damaged items will be replaced.
In the event of factory defects, SofaFair.com will cover restoration or replacement costs at no expense to the purchaser. Please notify us promptly if you encounter any issues with your shipment.
We appreciate your understanding and cooperation in adhering to our shipping policies. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.